Do you want to stop receiving Vodacom services? Cancelling your subscription is an easy procedure whether you wish to move to a new provider, are no longer happy with their services, or just need to save costs. We’ll take you through every step on how to cancel subscription on Vodacom.
How to Cancel Subscription on Vodacom
Go over Your Contract
Please check your Vodacom contract before starting the cancelation procedure. Note any preconditions or fines for quitting early. This will make clear what has to be done to terminate your membership without any unpleasant surprises and the possible expenses.
Phone Vodacom Customer Care
Get in touch with Vodacom’s customer support staff once you have read over the conditions of your contract. They are reachable in a number of ways:
Phone their hotline. – To talk with a person, call Vodacom customer care and follow the instructions.
Email: To cancel, write an email to Vodacom’s customer care address.
Live Chat : To speak with a customer support representative, go to the Vodacom website and select the live chat option.
Give the essential information, including your phone number, account number, and the reason for the cancellation, during your chat. Your cancellation will be walked through by the customer support agent, who will also let you know if any further action is needed.
Return Equipment (should it be relevant)
You must return any equipment that Vodacom supplied, such a router or modem, after your membership is cancelled. Where and how to return the device will be specified by the customer support agent. To prevent being charged, be sure to carefully follow these instructions and return the equipment in the allotted time.
Verification of Cancellation
Ask the customer care agent to confirm the cancellation of your Vodacom subscription once you have finished the required procedures and returned any equipment. A cancellation reference number or email is usually a smart idea to have as documentation of your cancellation.
View Your Last Bill
To be sure Vodacom has ceased charging you, check your billing statement after the cancelation procedure. Should you come across any extra costs or levies, get in touch with Vodacom right once to help with the problem.
Notify Your Bank, if Relevant
Tell your bank about the cancellation if you have set up automatic payments or a direct debit to pay for your Vodacom subscription. Your account will not be debited any further payments as a result.
Organising Your Content Services
Even while your cell carrier offers a lot of benefits and services, it’s also rather crucial to have control over the stuff you’re enrolled to. There are methods you may unsubscribe from or modify a service, whether you want to save money or are just no longer interested in it.
Wireless Application Service Providers (WASP) are businesses that, often via SMS or MMS messages, enable consumers to download services and content on their phones. These are the services where you may get news updates, daily horoscope SMSes, and downloadable ringtones.
Even if they can be helpful, occasionally consumers desire to discontinue receiving content or unintentionally subscribe to WASP service. It is so critical to be able to view and unsubscribe from WASP services.
To find out what services you are subscribing to, call 135997# and choose option 1 if you own a Vodacom SIM card. If you would want to unsubscribe from a certain service, you may also choose particular alternatives from the list.
Ring 135997# and choose option 2 to unsubscribe from all services. That will also terminate your Add to Bill services, though (further information on that may be found in the Add to Bills section).The words “Stop All” can also be texted to 31050 to stop all WASPs.
Live video from Vodacom
Vodacom Live (V-Live) is Vodacom’s platform for content subscription services; WASP content offerings are often provided by outside companies. These services come in a range of package forms, like games, chat services, or one-time purchases. Vodacom customers alone are able to access V-Live.
The Vodacom Live website has further information about these services.You may manage your V-Live subscriptions independently by logging into the website’s V-Live interface. Selecting ‘Next’ and then ‘Unsubscribe’ on your phone after dialing *177# is another way to unsubscribe.
Expand Bill Services
Here are some other things to look for learning how to cancel subscription on Vodacom.
Add to Bill services are subscriptions you pay for with your Vodacom bill from a range of businesses and providers. If, for instance, you would like pay for these services through one central account without disclosing your credit card or banking information, you may add a Showmax or Spotify subscription to your Vodacom payment.
Along with paying for app store and game subscriptions like the Xbox Game Pass, you may subscribe to streaming services for music and videos. Your Vodacom account will have these subscriptions taken out of your airtime balance, added to your monthly bill, or both.
Your individual app subscriptions allow you to cancel them. Within the Showmax app, for instance, you may cancel your membership.You may also view and cancel subscriptions using the subscription management tools available on the Google Play Store and Apple App Store. Logging into your account on the My Vodacom App or website will allow you to see the extra services to which you are subscribing.
Bulk unsubscription from all services is also possible by calling 135997# and choosing option 2.
Overseeing Subscriptions using the VodaPay App
Use the VodaPay App to view and manage each of your content services separately instead than going to several websites. Choose ‘More’ from the bottom-of-the-screen option after logging in. Choose ‘Content Services’ under ‘My Account’.Your present subscriptions to V-Live, add to bill, and WASP services will be displayed here. Either all of the services or just a few of them can be disabled. A further choice is to prevent any more content services from being added to your account.
Voiding Vodacom Cloud Marketplace Subscriptions
Any subscription may be cancelled by choosing from the ‘Manage Apps’ page drop-down menu.
Subscription cancellation:
Press the manage button next to the program you wish to stop.
Drop down menu: choose cancel subscription.
Verify the cancelation by clicking yes in the pop-up box.
If you cancel within a year of your marketplace commitment, you will be charged an early termination fee. The popup will show the entire termination cost. Should the twelve months have passed, the cancellation will be processed successfully.
See also: How to share data on Vodacom
Cancelling Fibre Contracts
Get in touch with Vodacom to terminate your temporary solution or fiber contract. Check the expiry date of your contract.
Cancelling Discounted Recurring Bundles
Cancelling your recurrent reduced bundle purchase on the My Vodacom App is not possible. Phone 082 1940 to discontinue the reoccurring reduced bundle.
Conclusion
Knowing how to cancel subscription on Vodacom is a simple process if you follow these steps. Remember to check your contract, get in touch with Vodacom customer support, send back any equipment, and verify the cancellation. Watch your last bill and, if needed, let your bank know. These instructions will let you easily cancel your Vodacom membership, switch to a different provider, or modify your spending to suit your needs.
